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ISO 20000 CERTIFICATION
IN PHILIPPINES
Get ISO 20000 certification in Philippines with
Univate Solutions
ISO 20000 Certification in Philippines
- Service Delivery Report
- Budgeting and Accounting for Service Procedure.
- Demand and Capacity Management Procedure.
- Change Management Procedure.
- Design and Transition of New or Changed Services Procedure
- Release and Deployment Management Procedure
- Incident and Service Request Management Procedure
- Problem Management Procedure
- Availability Management Procedure
- Service Continuity Plan, Service Continuity Risk and Controls Plan and Tracker
- Performance Monitoring and Improvement Procedure
- Internal Audit Procedure
- Management Review Procedure
- Performance Monitoring and Improvement Procedure


Key Benefits of Being Certified in ISO 20000-1:2018
By obtaining ISO 20000 certification, Philippines businesses can ensure their service management systems are well-organized, sustainable, and aligned with both business and customer demands. Let’s explore some key benefits of the ISO 20000 certification in Philippines below:
Business Benefits:
- Reduction in operating cost in service delivery and service operation
- This translates into savings on the cost of running IT services
- A clearer return on the investment made in service management
- Customer and end-user satisfaction ratings improve
- Must be certified to become a differentiator.Operational Parameters Improvement:
- Reduction in high-priority changes
- Reduction in recurring incidents and repeat tickets
- Increase in service availability
- Reduction in the mean time to resolve tickets
- Reduction in average calls, tickets and service requests per day
- Reduction in system outages
- Increase in first-time call resolution at the service desk
What Is Needed to be ISO 20000-1:2018 Certified?
Univate Support offers training, documentation, and implementation services for policies, procedures, processes, templates, checklists, and guidelines to ensure full compliance with the requirements of ISO 20000-1. By establishing a service management system, you can ensure the sustainability and improvement of your service management practices, making them more agile, competent, and cost-effective. By integrating best practices and tailored solutions for ISO 20000 certification in Philippines, we help you streamline operations, enhance service reliability, and achieve long-term customer satisfaction. Get in touch with our experts consultants today.

How Can Univate Solution Help for ISO 20000 Certification in Philippines?
Over the past five years, Univate Solutions has successfully implemented more than 45 ISO 20000-1 Service Management Systems, giving us extensive experience and expertise in guiding organizations through the implementation and certification audit process. With a deep understanding of SMS requirements across various industry segments and business lines, we have developed a unique approach to ensure that all organizational components work seamlessly together, resulting in the best possible outcomes for our clients. At Univate Solutions we provides expert guidance for ISO 20000 certification in Philippines, offering end-to-end support from gap analysis to implementation. Our services ensure businesses align their service management processes with ISO standards, improving efficiency, compliance, and customer satisfaction while achieving successful certification with tailored strategies and continual improvement.
Salient features of our engagement approach are:
- Unique and Proven engagement approach
- End-to-end documentation
- Training on the model and we provide training materials and handholding
- Complex client implementation experience in different countries
- Cost arbitrage
- Reduce management time required
- Reduce the cost of sustenance
- Reduce cycle time of end-to-end implementation process
- Our unique automation tool automates managing the system

Our assessment and implementation support methodology addresses critical areas like:
- Conduct a Gap Assessment of the existing SMS (Service Management System).
- Provide ISO 20000-1 service management system training
- Assess risks and opportunities.
- Define, review and update Policies, procedures, processes, templates, guidelines, and checklists.
- Internal Audit for ISO 20000-1:2018
- Corrective and Remediation/ Preventive actions for Service Management System (SMS) as a result of the Internal Audit.
- Support external certification & surveillance audits and conduct CAPA
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Get in touch with our expert consultants for your ISO 20000 certification needs in Philippines or email us at, info@univateglobal.com for more details.








