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ISO 20000 CERTIFICATION
IN SINGAPORE

For Faster, Transparent and Cost Effective
Certification Process

Contact Us

This field is for validation purposes and should be left unchanged.

ISO 20000 CERTIFICATION
IN SINGAPORE

For Faster, Transparent and Cost Effective
Certification Process

ISO 20000 CERTIFICATION

WHAT IS IT?

ISO/IEC 20000-1:2018 is the international standard for IT service management. It is published by the International Organization for Standardization (ISO) with the IEC, and its requirements define a service management system (SMS): the coordinated set of policies, processes and controls an organisation uses to plan, deliver, operate and improve IT services that meet agreed service levels. The standard was first issued in 2005, drew on the earlier British standard BS 15000, and its core requirements now sit in Part 1 (ISO/IEC 20000-1:2018). It aligns closely with IT service management practices such as ITIL, but unlike guidance it is auditable, so an organisation can be certified against it by an accredited certification body.

 

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ISO/IEC 20000-1 guides establishing, operating, maintaining and reviewing a documented SMS built around service level agreements (SLAs), key performance indicators (KPIs), defined roles, audits and management reviews tailored to an organisation’s services. It follows ISO’s high-level structure, covering context of the organisation, leadership, planning, support, operation, performance evaluation and improvement, so that IT services stay aligned with business objectives. In practice the SMS runs a connected set of service management processes and drives continual improvement through regular monitoring and measurement. The following processes and records are included within the SMS framework:

  • SMS Context and Scope Document
  • SMS Scope Description Document
  • SMS Roles and Responsibility Document
  • Service Management Plan documents
  • Risk and Opportunity Management Procedure
  • SMS Objective Metrics Document
  • Service Management Plan
  • Communication Plan
  • Knowledge Management Database
  • Service Catalogue
  • Service Management Procedure Interface Document.
  • Configuration Management Procedure
  • Business Relationship Management Procedure
  • Service Level Management Procedure
  • Vendor Management Procedure.
  • Service Delivery Report
  • Budgeting and Accounting for Service Procedure.
  • Demand and Capacity Management Procedure.
  • Change Management Procedure.
  • Design and Transition of New or Changed Services Procedure
  • Release and Deployment Management Procedure
  • Incident and Service Request Management Procedure
  • Problem Management Procedure
  • Availability Management Procedure
  • Service Continuity Plan, Service Continuity Risk and Controls Plan and Tracker
  • Performance Monitoring and Improvement Procedure
  • Internal Audit Procedure
  • Management Review Procedure
  • Performance Monitoring and Improvement Procedure

    Does Your Company Need ISO 20000 Certification in Singapore?

    If your organisation delivers or depends on IT services, in whole or in part, ISO 20000-1 certification in Singapore signals that those services are managed to a recognised international standard. It fits managed service providers, data centre and cloud operators, software and SaaS companies, and the IT teams inside Singapore’s finance sector and government agencies, where disciplined service management supports assurance under the MAS Technology Risk Management Guidelines and public sector tenders. Certifying your SMS helps you win and retain contracts, reassures clients that services are reliable and measurable, and gives you a structured basis for continual improvement. Take the first step towards ISO 20000 certification in Singapore with the ISO certification consultants at Univate Solutions.

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    Experience best in class services by Univate’s  Consultants from GAP Analysis to final assessment and till getting certified

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    Key Benefits of Being Certified in ISO 20000-1:2018

    By certifying to ISO/IEC 20000, Singapore businesses can show that their IT service management is well organised, repeatable and aligned with both business goals and customer needs. Some of the benefits organisations typically see are set out below:

    Business benefits:

    • Independent, internationally recognised proof that your service management system meets a benchmark standard
    • A stronger position in tenders and vendor assessments, particularly with banks, government and enterprise buyers
    • Clear service levels and accountability between your teams, suppliers and customers

    Operational benefits:

    • More consistent handling of incidents, problems and changes, which reduces avoidable disruption
    • Better visibility of service performance through defined KPIs and management reviews
    • A structured framework for continual improvement and for integrating with ISO 9001 and ISO/IEC 27001

    GET OUR FREE CONSULTATION TODAY

    Experience best in class services by Univate’s  Consultants from GAP Analysis to final assessment and till getting certified

    What Is Needed to be ISO 20000-1:2018 Certified?

    Univate provides training, documentation and implementation support covering the policies, procedures, processes, templates, checklists and guidelines needed to meet the requirements of ISO/IEC 20000-1. We help you define the SMS scope, set service levels, and put the core service management processes in place so that practices become more agile, repeatable and cost effective. By tailoring the system to how your services actually run in Singapore, we help you streamline operations, improve service reliability and prepare for a smooth certification audit. Get in touch with our expert consultants today.

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    How Can Univate Solution Help for ISO 20000 Certification in Singapore?

    Univate Solutions guides organisations through the full ISO/IEC 20000 journey, from the initial gap assessment to the certification audit. Our consultants have implemented service management systems across a range of industries and service lines, and we tailor the SMS so that people, processes and tooling work together rather than as isolated parts. For ISO 20000 certification in Singapore we offer end to end support, aligning your service management processes with the standard to improve efficiency, service quality and customer satisfaction, and staying with you through continual improvement after the certificate is issued.

    Salient features of our engagement approach are:

    • Unique and Proven engagement approach
    • End-to-end documentation
    • Training on the model and we provide training materials and handholding
    • Complex client implementation experience in different countries
    • Cost arbitrage
    • Reduce management time required
    • Reduce the cost of sustenance
    • Reduce cycle time of end-to-end implementation process
    • Our unique automation tool automates managing the system
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    To help us better address your Certification requirements
    Please contact us

     

    Implementation Support

    Our assessment and implementation support methodology addresses critical areas like:

    • Conduct a Gap Assessment of the existing SMS (Service Management System).
    • Provide ISO 20000-1 service management system training
    • Assess risks and opportunities.
    • Define, review and update Policies, procedures, processes, templates, guidelines, and checklists.
    • Internal Audit for ISO 20000-1:2018
    • Corrective and Remediation/ Preventive actions for Service Management System (SMS) as a result of the Internal Audit.
    • Support external certification & surveillance audits and conduct CAPA

    OUR CLIENTS

    Datasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrdDatasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrd
    Datasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrdDatasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrd

    CLIENT TESTIMONIALS

    Google
    Sultan profile picture
    Sultan
    30/07/2023
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    It was really a great partnership with their team.
    Google
    Amulya P profile picture
    Amulya P
    25/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I had the pleasure and opportunity of working with Univate Solutions on couple of High Maturity (ML5) CMMi appraisals & found them to be one of the best Authorised CMMi (ISACA’s) Partner in terms of Understanding, Approach, Collaboration & Execution throughout the whole journey. As the SEPG head, got extensive exposure to interact/work with them during the appraisals and got to know a lot more on the models, the value proposition & Process approach. It was an incredible journey! Their professional approach, understanding of the model and execution process was invaluable for the successful appraisal. Their approach right from GAP Analysis to Final Assessment through implementation was a journey of amazing learning experience for everyone. Univate Solutions provided very practical guidance and advice on our processes tailored to our type of business. They were excellent in communicating with our team on our progress and always made our people feel comfortable during the process. Univate Solutions excels at mapping an organization’s process to the model as much as possible, identifying where shortfalls lie, and helps organizations develop an effective process improvement plan. With their thorough understanding and experience, they guide organizations to appraisals that will withstand any level of post-appraisal scrutiny.
    Google
    Ashish Sherlekar profile picture
    Ashish Sherlekar
    24/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Team Univate holds many professional approach.
    Google
    Doaa Sharaf profile picture
    Doaa Sharaf
    23/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Proud to work with the company during the gap analysis in RTA and the work that have been done during 2 months, Thanks for the cooperation and the detailed and clear reports and looking forward for more achievements.
    Google
    Naveen Kumar M.L. profile picture
    Naveen Kumar M.L.
    21/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I had the pleasure of working with a phenomenal CMMI partner firm for CMMI ML 5 V2.0. From start to finish, their exceptional services and commitment to excellence surpassed all my expectations. First and foremost, the team at Univate Solutions demonstrated an unparalleled level of professionalism throughout our collaboration. They showcased an in-depth understanding of CMMI best practices and utilized their expertise to guide us seamlessly through the entire process. Their vast knowledge of the CMMI model was truly impressive and played a vital role in our successful journey towards maturity Level 5. Communication with Univate Solutions was outstanding, with prompt responses to our inquiries and an unwavering dedication to keeping us informed at every stage. They listened attentively to our specific requirements and tailored their approach to fit our unique organizational needs. The level of support provided by Univate Solutions was exceptional.The guidance they provided was not only insightful but also practical, enabling us to implement meaningful improvements and achieve tangible results. It was evident that they possess a deep passion for their work and a genuine desire to help organizations achieve excellence. In conclusion, I wholeheartedly recommend Univate Solutions as a CMMI partner firm. I am confident that any organization seeking to enhance their processes and achieve CMMI maturity will greatly benefit from their exceptional services. Thank you, Univate Solutions, for the outstanding work you do!
    Google
    Satyakam Sahu profile picture
    Satyakam Sahu
    21/07/2023
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    Univate solution has been LEA Associates South Asia Pvt. Ltd.,’s consultant for CMMI certification since 4 years. They have exemplary expertise and have handholded our team very well for the certification. I wish them well for their future endeavours.
    Google
    Gurneet Kaur profile picture
    Gurneet Kaur
    12/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    The quality and philosophy of support at Univate are unparalleled. The Univate team significantly reduced the time to collect and manage the systems, policies, and procedures to be ready for the report audit. Through the Univate audit center, Zluri was able to significantly speed up their audits by collaborating with auditors, from sharing artifacts to tracking progress. With the support of the Univate team, compliance with SOC2 Type 2 was no longer the arduous task it used to be.
    Google
    Tariq Abubaker profile picture
    Tariq Abubaker
    11/07/2023
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    Very excellent experience,Univate team are very much focused and they always give the their customers attention
    Google
    Siddhartha Dehury profile picture
    Siddhartha Dehury
    11/07/2023
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    Univate helped Gemini Consulting Services in the complete evaluation, assessment and final awarding of CMMi Lev 3 certification. The entire process was very smooth and systematic. The services rendered by Univate are highly recommended.
    Google
    Amit Bhargava profile picture
    Amit Bhargava
    10/07/2023
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    Univate Solutions team works in very professional manner . All engagements finishes in with time scoped. Would recommend to engage them for quality and process management consulting .

    Common FAQs on ISO 20000 Certification in Singapore

    When businesses in Singapore consider ISO 20000 certification, they often have several questions. Here’s a quick look at some common FAQs:

    What is ISO/IEC 20000 and who governs it?
    ISO/IEC 20000 is the international standard for IT service management (ITSM). It was developed and is maintained by the joint technical committee ISO/IEC JTC 1/SC 40, and the current core requirements are set out in ISO/IEC 20000-1:2018. The standard specifies requirements for establishing, implementing, maintaining and continually improving a service management system (SMS), so that an organisation can plan, deliver and improve IT services that meet agreed levels.
    Who accredits ISO 20000 certification bodies in Singapore?
    In Singapore the national accreditation body is the Singapore Accreditation Council (SAC), which is managed by Enterprise Singapore. SAC assesses and recognises competent certification bodies, and it is a signatory to the international mutual recognition arrangements of APAC and IAF. Choosing a certification body whose ISO/IEC 20000 scope is accredited by SAC or another IAF member helps ensure your certificate is recognised locally and internationally.
    Who in Singapore needs ISO/IEC 20000 certification?
    It suits any organisation that delivers or depends on IT services, including managed service providers, data centre and cloud operators, software and SaaS firms, and the IT functions inside MAS-regulated financial institutions and government agencies. In Singapore it is often used to demonstrate disciplined service management in tenders, in vendor assurance for banks and public sector buyers, and alongside frameworks such as the MAS Technology Risk Management Guidelines.
    How long does ISO/IEC 20000 certification take?
    For a mid-sized IT service provider the journey typically runs three to six months, depending on how mature your existing processes are. The main drivers are the size and complexity of the service scope, the number of sites, and how much of the service management system already exists. Certification itself is a two-stage audit: a Stage 1 readiness and documentation review, followed by a Stage 2 assessment of how the SMS operates in practice.
    What does the ISO/IEC 20000-1:2018 service management system require?
    The 2018 version follows ISO’s high-level structure and covers context of the organisation, leadership, planning, support, operation, performance evaluation and improvement. Practically, this means defining a service portfolio and service levels, and running core processes such as incident, problem, change, configuration, capacity, availability, service continuity, supplier and service level management, all backed by measurement and continual improvement.
    What is the difference between ISO/IEC 20000 and ITIL?
    ITIL is a body of best-practice guidance for IT service management, while ISO/IEC 20000 is an auditable, certifiable standard. ITIL describes practices you may adopt; ISO/IEC 20000 states requirements an organisation must meet and can be certified against by an accredited body. Many organisations use ITIL practices to build their service management system and then certify that system to ISO/IEC 20000.

    Get in touch with our expert consultants for your ISO 20000 certification needs in Singapore or email us at, info@univateglobal.com for more details.