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ISO 20000 CERTIFICATION
IN PHILIPPINES

Get ISO 20000 certification in Philippines with
Univate Solutions

ISO 20000 Certification in Philippines

  • Service Delivery Report
  • Budgeting and Accounting for Service Procedure.
  • Demand and Capacity Management Procedure.
  • Change Management Procedure.
  • Design and Transition of New or Changed Services Procedure
  • Release and Deployment Management Procedure
  • Incident and Service Request Management Procedure
  • Problem Management Procedure
  • Availability Management Procedure
  • Service Continuity Plan, Service Continuity Risk and Controls Plan and Tracker
  • Performance Monitoring and Improvement Procedure
  • Internal Audit Procedure
  • Management Review Procedure
  • Performance Monitoring and Improvement Procedure
    ISO 20000 Certification Consultants in USA

    Key Benefits of Being Certified in ISO 20000-1:2018

    By obtaining ISO 20000 certification, Philippines businesses can ensure their service management systems are well-organized, sustainable, and aligned with both business and customer demands. Let’s explore some key benefits of the ISO 20000 certification in Philippines below:

    Business Benefits:

    • Reduction in operating cost in service delivery and service operation
    • This translates into savings on the cost of running IT services
    • A clearer return on the investment made in service management
    • Customer and end-user satisfaction ratings improve
    • Must be certified to become a differentiator.Operational Parameters Improvement:
    • Reduction in high-priority changes
    • Reduction in recurring incidents and repeat tickets
    • Increase in service availability
    • Reduction in the mean time to resolve tickets
    • Reduction in average calls, tickets and service requests per day
    • Reduction in system outages
    • Increase in first-time call resolution at the service desk

    What Is Needed to be ISO 20000-1:2018 Certified?

    Univate Support offers training, documentation, and implementation services for policies, procedures, processes, templates, checklists, and guidelines to ensure full compliance with the requirements of ISO 20000-1. By establishing a service management system, you can ensure the sustainability and improvement of your service management practices, making them more agile, competent, and cost-effective. By integrating best practices and tailored solutions for ISO 20000 certification in Philippines, we help you streamline operations, enhance service reliability, and achieve long-term customer satisfaction. Get in touch with our experts consultants today.

    Univate Solution Help

    How Can Univate Solution Help for ISO 20000 Certification in Philippines?

    Over the past five years, Univate Solutions has successfully implemented more than 45 ISO 20000-1 Service Management Systems, giving us extensive experience and expertise in guiding organizations through the implementation and certification audit process. With a deep understanding of SMS requirements across various industry segments and business lines, we have developed a unique approach to ensure that all organizational components work seamlessly together, resulting in the best possible outcomes for our clients. At Univate Solutions we provides expert guidance for ISO 20000 certification in Philippines, offering end-to-end support from gap analysis to implementation. Our services ensure businesses align their service management processes with ISO standards, improving efficiency, compliance, and customer satisfaction while achieving successful certification with tailored strategies and continual improvement.

    Salient features of our engagement approach are:

    • Unique and Proven engagement approach
    • End-to-end documentation
    • Training on the model and we provide training materials and handholding
    • Complex client implementation experience in different countries
    • Cost arbitrage
    • Reduce management time required
    • Reduce the cost of sustenance
    • Reduce cycle time of end-to-end implementation process
    • Our unique automation tool automates managing the system
    Univate Solution Help

    Our assessment and implementation support methodology addresses critical areas like:

    • Conduct a Gap Assessment of the existing SMS (Service Management System).
    • Provide ISO 20000-1 service management system training
    • Assess risks and opportunities.
    • Define, review and update Policies, procedures, processes, templates, guidelines, and checklists.
    • Internal Audit for ISO 20000-1:2018
    • Corrective and Remediation/ Preventive actions for Service Management System (SMS) as a result of the Internal Audit.
    • Support external certification & surveillance audits and conduct CAPA

    OUR CLIENTS

    Datasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrdDatasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrd
    Datasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrdDatasoft, BangladeshTCS eSERVEBan Vien, VietnamCME, LebanonWakeb Data, Saudi ArabiaSolutions by stc, Saudi ArabiaMEWAStradegiInfrrd

    CLIENT TESTIMONIALS

    Google
    Sultan profile picture
    Sultan
    30/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    It was really a great partnership with their team.
    Google
    Amulya P profile picture
    Amulya P
    25/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I had the pleasure and opportunity of working with Univate Solutions on couple of High Maturity (ML5) CMMi appraisals & found them to be one of the best Authorised CMMi (ISACA’s) Partner in terms of Understanding, Approach, Collaboration & Execution throughout the whole journey. As the SEPG head, got extensive exposure to interact/work with them during the appraisals and got to know a lot more on the models, the value proposition & Process approach. It was an incredible journey! Their professional approach, understanding of the model and execution process was invaluable for the successful appraisal. Their approach right from GAP Analysis to Final Assessment through implementation was a journey of amazing learning experience for everyone. Univate Solutions provided very practical guidance and advice on our processes tailored to our type of business. They were excellent in communicating with our team on our progress and always made our people feel comfortable during the process. Univate Solutions excels at mapping an organization’s process to the model as much as possible, identifying where shortfalls lie, and helps organizations develop an effective process improvement plan. With their thorough understanding and experience, they guide organizations to appraisals that will withstand any level of post-appraisal scrutiny.
    Google
    Ashish Sherlekar profile picture
    Ashish Sherlekar
    24/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Team Univate holds many professional approach.
    Google
    Doaa Sharaf profile picture
    Doaa Sharaf
    23/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Proud to work with the company during the gap analysis in RTA and the work that have been done during 2 months, Thanks for the cooperation and the detailed and clear reports and looking forward for more achievements.
    Google
    Naveen Kumar M.L. profile picture
    Naveen Kumar M.L.
    21/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I had the pleasure of working with a phenomenal CMMI partner firm for CMMI ML 5 V2.0. From start to finish, their exceptional services and commitment to excellence surpassed all my expectations. First and foremost, the team at Univate Solutions demonstrated an unparalleled level of professionalism throughout our collaboration. They showcased an in-depth understanding of CMMI best practices and utilized their expertise to guide us seamlessly through the entire process. Their vast knowledge of the CMMI model was truly impressive and played a vital role in our successful journey towards maturity Level 5. Communication with Univate Solutions was outstanding, with prompt responses to our inquiries and an unwavering dedication to keeping us informed at every stage. They listened attentively to our specific requirements and tailored their approach to fit our unique organizational needs. The level of support provided by Univate Solutions was exceptional.The guidance they provided was not only insightful but also practical, enabling us to implement meaningful improvements and achieve tangible results. It was evident that they possess a deep passion for their work and a genuine desire to help organizations achieve excellence. In conclusion, I wholeheartedly recommend Univate Solutions as a CMMI partner firm. I am confident that any organization seeking to enhance their processes and achieve CMMI maturity will greatly benefit from their exceptional services. Thank you, Univate Solutions, for the outstanding work you do!
    Google
    Satyakam Sahu profile picture
    Satyakam Sahu
    21/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Univate solution has been LEA Associates South Asia Pvt. Ltd.,’s consultant for CMMI certification since 4 years. They have exemplary expertise and have handholded our team very well for the certification. I wish them well for their future endeavours.
    Google
    Gurneet Kaur profile picture
    Gurneet Kaur
    12/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    The quality and philosophy of support at Univate are unparalleled. The Univate team significantly reduced the time to collect and manage the systems, policies, and procedures to be ready for the report audit. Through the Univate audit center, Zluri was able to significantly speed up their audits by collaborating with auditors, from sharing artifacts to tracking progress. With the support of the Univate team, compliance with SOC2 Type 2 was no longer the arduous task it used to be.
    Google
    Tariq Abubaker profile picture
    Tariq Abubaker
    11/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Very excellent experience,Univate team are very much focused and they always give the their customers attention
    Google
    Siddhartha Dehury profile picture
    Siddhartha Dehury
    11/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Univate helped Gemini Consulting Services in the complete evaluation, assessment and final awarding of CMMi Lev 3 certification. The entire process was very smooth and systematic. The services rendered by Univate are highly recommended.
    Google
    Amit Bhargava profile picture
    Amit Bhargava
    10/07/2023
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Univate Solutions team works in very professional manner . All engagements finishes in with time scoped. Would recommend to engage them for quality and process management consulting .

    Get in touch with our expert consultants for your ISO 20000 certification needs in Philippines or email us at, info@univateglobal.com for more details.